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Customer Innovations: Creating Experiences that Drive Measurable Business...
Are you losing too many customers or sales opportunities? Are you experiencing too much negative word of mouth? Are customers’ expectations changing faster than your company’s ability to stay...
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Customer Experience: Beyond Better Sameness
So… we’re ten years into the Experience Economy and, over that time, there’s been an explosion of attention and investment in creating and improving customer experiences. Even in this midst of very...
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